• Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as devised in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF and documents are to be sent to CPU with checklist. Record in shape of a report to be maintained.
• Provide friendly and responsive customer service by using excellent customer service skills
• Opening of L0/L1 (Branchless Banking) and reporting.
• To process transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation.
• Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU
• Process Dormancy removal and deceased marking at Branch (documents to CPU).
• TDR applications acceptance and forwarding to CPU for processing.
• Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
• Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action
• Handling customer complaints or refer them to appropriate areas for handling inquiries.
• Spot opportunities for cross selling products and services by being aware of customer needs
• Custodian of security stationery & Reporting to HO (whenever required).
• Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail).
• Ensure Department readiness for Internal/External Audits.
• Backup of Teller.
• Ensure to perform any other assignment/duty to be assigned by the Line Manager.
• Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable.
• Have a minimum of 5 years relevant work experience.
Job Locations:
Pind Dadan Khan
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.