• Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as devised in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF and documents are to be sent to CPU with checklist. Record in shape of a report to be maintained. • Provide friendly and responsive customer service by using excellent customer service skills • Opening of L0/L1 (Branchless Banking) and reporting. • To process transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation. • Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU • Process Dormancy removal and deceased marking at Branch (documents to CPU). • TDR applications acceptance and forwarding to CPU for processing. • Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers. • Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action • Handling customer complaints or refer them to appropriate areas for handling inquiries. • Spot opportunities for cross selling products and services by being aware of customer needs • Custodian of security stationery & Reporting to HO (whenever required). • Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail). • Ensure Department readiness for Internal/External Audits. • Backup of Teller. • Ensure to perform any other assignment/duty to be assigned by the Line Manager.

• Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable. • Have a minimum of 5 years relevant work experience.

• Proficiency in MS Office • Sound communication and interpersonal skills • Ability to work under pressure.

• Good presentation skills.

Graduation

Customer Services

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