• Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication. • Resolving customer’s queries and lodging complaint, Handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution. • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization. • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Any other task/job assigned by line manager

• Hold a Bachelor’s degree from a reputable Institution • Have a minimum of 1 years’ experience of working in Banking industry

• Proficient in MS Office • Strong analytical skills • Team management • Time management • Negotiation skills • Customer Relationship • Ability to work under pressure • Sound communication and interpersonal skills

• Specifically, Sindhi Language Speaker • Skilled in business planning, retail banking and customer service • Thorough understanding of compliance and regulatory requirements for bank

Graduation

Customer Services Experience

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