1. Overall responsibility for Operations management of digital banking operations Comprising of M-Wallet Accounts, Merchants, Retailors, Agents, Partners, Government Departments, Corporate clients, correspondent banks for a whole array of branchless / digital banking products & services including payments / collections / disbursements / liquidity management/ Home remittances / nano loans etc. through various digital / electronic channels i.e. ATMs, IBFT, RAAST, e-commerce payment gateway, QR/ USSD/ internet / Mobile banking etc. 2. Co-ordination with various internal & external departments / offices including Finance, Compliance, audit and Risk to provide seamless digital financial services to customers catering their day to day customer on-boarding, account maintenance, reconciliations & settlements, bills processing etc. as well as addressing customer complaints, queries, negotiations, follow-ups etc. on various related matters. 3. Review of internal policies, processes & systems relating to digital / branchless banking products, services & channels for efficiency improvement and strengthening of controls. Suggesting cost effective solutions for process re-engineering & system re-vamping to achieve the end objective. Identify gaps in transaction processing for mitigation of various types of risks and suggest / implement appropriate controls. Also co-ordinate with tech. teams for identification & documentation of Business Requirements, system development, testing & implementation. 4. Ensure development and maintenance of an appropriate MIS /Management dash board for entire branchless banking transactions spectrum enabling management & regulatory reporting for various products, services and delivery channels. 5. Ensure processing of customer requests for account on-boarding, maintenance, ATM card production etc. are completed within defined TATs. Further ensure that all the related processes and systems, application, portals are synched, efficient and operational to meet the TATs and staff performance efficiency standards. 6. Develop & operate an effective customer complaint handling & dispute resolution function to ensure redressing disputes and complaints within regulatory TATs. Also ensure timely recovery drives are executed within the bank as well as with other banks for false transactions executed due to technical glitches via digital channels to save the bank from any possible financial loss. 7. On the job Training of staff deployed in digital banking operations as well as their training need assessment (TNA) and co-ordination with Learning & Development Department for identification of training courses for staff for Improving their skillset and augmenting professional growth. 8. Facilitate respective business teams in their new product / channel development efforts / targets as well as in finalizing new agreements / contract with vendors, customers and corporates etc.

• Hold a Master’s degree in relevant discipline from a reputable Institution / University. • Have a minimum of 8 years of relevant work experience.

• In-depth working knowledge of Core banking system, digital financial applications and data analytics • Possess excellent excel and power point skills • Strong analytical skills • Strong report writing skills • Good understanding on microfinance and industry norms • Can work under stress and meet reporting deadlines • Must be able to liaison with other departments • Possess qualities of team player

• Have the capacity to develop and deliver trainings • Excellent presentation skills

Hold a Master’s degree in relevant Discipline

Branchless Banking

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