* Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
* General Banking Officer is required to work in all operations segments of the branches as an inputter/maker level.
* Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking / revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc of Core and Jazz Cash Customers
* Participate in Gold Loan assessments.
* Preparation of deceased customer cases refund and maintaining record.
* Manage customer queries in efficient manner.
* Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
* Perform all types of Non-Financial transactions with accuracy as per SOP.
* Guide walk in customers properly and cross sell banks products.
* Prepare all types of reports for further submission to CSM and Head Office.
* Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
* Be the custodian, along with the other officer, of all types of security stationary and its balancing.
* Be the owner of the administrative support of branch in liaison with BSM / BM.
* Handle customer complaints, provide appropriate solutions and alternatives within TAT.
* Responsible for preparing and maintaining of all types of register/record up to date.
* Reviewing of all type of Sundry and Suspense accounts for their reconciliation.
* Scanning and uploading of SS cards on daily basis.
* Inputting of Clearing instruments and there return marking.
* Refer customers to appropriate banking services and representatives, issuance / destruction of cheque books, Bankers Cheques and TDR,S and there balancing.
* Custodian of received cheque books / ATM cards and there delivery / maintenance as per SOP.
* To work as backup of Teller.
* Ensure accuracy of Cash sorting as per SBP Clean notes policy.
* Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual)
* Identifying and reporting Counterfeited Notes.
* Accurately processing all Cheque deposits (all outward clearing instruments).
* Ensure Exchanging Cash between Tellers in case of more than one teller.
* Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively.
* Ensure to perform all FT's, TT's and clearing entries with accuracy.
* Ensure balancing cash at the end of day (Physical Cash with system T24).
* Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports.
* Be the Custodian of allocated Keys and Stamps.
* Any other responsibility assigned by Line Manager.
• Hold a Bachelor's degree from a reputable Institution in relevant field.
• Have a minimum of 2 years' relevant work experience.
Job Locations:
Hyderabad Branch
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.