• What is Head System Processes & Automation - MMBL?
  • • Knowledge of banking rules and regulations.
  • • Well versed with CBS & CPS
  • • Proficient in MS Office.
  • • Strong analytical skills.
  • • Team management.
  • • Time management.
  • • Sound communication and interpersonal skills.
  • • Excellent presentation skills.
  • • Ability to work under pressure.
  • • Must be able to liaison with other departments
  • • Possess qualities of team player
• What Head System Processes & Automation - MMBL does?
  • • Review & Updating of all Bank Operations’ policies, manuals, SOP in coordination with relevant units/stakeholders for assessing the functionality and alignment with systems for simplification and automation both at core and branchless sides.
  • • Ensure compliance with Bank’s operations and SBP/regulator policies and procedures regarding Operations matters.
  • • Identify process for digitization and ensure implementation of the bank digital agenda and train the relevant staff accordingly.
  • • Identify the manual processes across the bank operations & take immediate action for automation/digitalization in coordination with relevant units.
  • • Ensure the coordination with all operations staff of all branches to review the current processes, identify the gaps/weak control & take the steps accordingly for smarter work.
  • • Review of internal & external audit reports to identify the weak links of systems & raise the requirements with IT for development
  • • Help to develop the reports and dashboards to monitor the operational activities across the bank operations
  • • Take necessary steps for improvement & enhancements in processes to reduce the TAT of delivery of services.
  • • Squeezing the gaps between CPS & BS for better performance output by initiating and implementing the necessary remedies.
  • • Ensure the implementation for SBP/regulatory guidelines/instruction across the bank operations department within timelines.
  • • Manage and lead the departmental project effectively and timely conclusion in coordination with relevant Units.
  • • BRD’s and UAT assessment and delivery in line with respective unit requirements and coordination.
  • • Ensure the training of relevant ops staff to understand the new policies/processes/system changes & regulator instructions.
  • • Develop the complete liaison with all Units Head/Lines Manager/supervisors/relevant staff for Updating of new policies/Manuals/SOPs etc.
  • • Any other assignment assigned by Chief Bank Operations.
• What are we looking for and what does it require to be Head System Processes & Automation - MMBL?
  • • Review & Updating of all Bank Operations’ policies, manuals, SOP in coordination with relevant units/stakeholders for assessing the functionality and alignment with systems for simplification and automation both at core and branchless sides.
  • • Ensure compliance with Bank’s operations and SBP/regulator policies and procedures regarding Operations matters.
  • • Identify process for digitization and ensure implementation of the bank digital agenda and train the relevant staff accordingly.
  • • Identify the manual processes across the bank operations & take immediate action for automation/digitalization in coordination with relevant units.
  • • Ensure the coordination with all operations staff of all branches to review the current processes, identify the gaps/weak control & take the steps accordingly for smarter work.
  • • Review of internal & external audit reports to identify the weak links of systems & raise the requirements with IT for development
  • • Help to develop the reports and dashboards to monitor the operational activities across the bank operations
  • • Take necessary steps for improvement & enhancements in processes to reduce the TAT of delivery of services.
  • • Squeezing the gaps between CPS & BS for better performance output by initiating and implementing the necessary remedies.
  • • Ensure the implementation for SBP/regulatory guidelines/instruction across the bank operations department within timelines.
  • • Manage and lead the departmental project effectively and timely conclusion in coordination with relevant Units.
  • • BRD’s and UAT assessment and delivery in line with respective unit requirements and coordination.
  • • Ensure the training of relevant ops staff to understand the new policies/processes/system changes & regulator instructions.
  • • Develop the complete liaison with all Units Head/Lines Manager/supervisors/relevant staff for Updating of new policies/Manuals/SOPs etc.
  • • Any other assignment assigned by Chief Bank Operations.

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.