• Performing Branch Self-assessment frequently and observing results and its analysis.
• Identify & recommend improvement in Quality standards by visiting Branches in line with Service Quality Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
• Online monitoring of ambiance & activities of assigned branches.
• Ensure FTC Training by concerned Managers/CSMs to all new employees before being permitted to interact with customers.
• Ensure FTC Training to all concerned Bank employees once in a year. Any other Training needs for staff, if required, may also be highlighted to HR & Training.
• Review QMS TATs and share the consolidated report with the line manager, and guide the branches as per SOPs.
• Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports of branches with effective follow up & coordination with the branches.
• Guide & advise the branches, as and when approached, for effective rectification of Audit discrepancies in closure of their audit reports.
• Ensure closure of Branchless Banking Audit Reports specially related to Service Quality Domain at BB Agent Network.
• Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
• Gathering PKFS data from the respective branches on assigned frequency.
• Monitoring of TATs of branches & HO Departments w.r.t available data and reporting to the concerned departments / branches for taking measures in the light of reported TATs.
• Any other task assigned by Line Manager.
• Hold Bachelor or preferably Master’s degree from a well reputed institution.
• Have at least 1 years of banking experience preferably in relevant field.
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.