• Opening and reporting of L0/L1 (Branchless Banking). • Ensure friendly and responsive customer service by using excellent customer service skills. • Ensure accurate processing of CNIC verification for new accounts and dispatching of letters of thanks (same day). • Ensure Signature Capturing for new customers and maintaining the Record. • Maintaining customer accounts and ensuring accurate filing of customer’s record. • Ensure maintenance and balance of TDR. Ensure accurate balancing and maintenance of CZ50 in the system and register. • Ensure the maintenance of CZ50 in a separate file. • Be the Custodian of departmental records (AOF/SSCards /Vouchers/Reports/Registers/Stamps) • Responsible for Issuance of cheque Books to customers/shredding. Ensure accurate loading in T24 and maintaining register. • Handling customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action • Handling customer complaints effectively or refer them to appropriate areas for handling inquiries. • Spot opportunities for cross selling products and services by being aware of customer needs • Ensure accurate processing of transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation. • Be the Custodian of security stationery. • Be Responsible for accurately maintenance of Dispatch Register (Inward/outward mail). • Ensure Department readiness for Internal/External Audits. • Ensure to act as a backup of Teller. • Ensure to perform any other assignment/duty to be assigned by the Line Manager.

• Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable. • Have a minimum 2 to 3 years relevant work experience.

• Proficiency in MS Office • Sound communication and interpersonal skills • Ability to work under pressure

• Good presentation skills.

Minimum Graduation

banking operations

• Proficiency in MS Office

• Sound communication and interpersonal skills • Ability to work under pressure