Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.  Handle account opening and its related processes.  Manage customer correspondence.  Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.  Guide walk in customers for loans to the sales office.  Coordinate all communications pertaining to staff within the branch and with the head office.  Prepare tax and other reports for further submission to OM and Head Office.  Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.  Maintain the leave register.  Maintain records of all kinds of correspondence, circulars etc.  Be the custodian, along with the other officer, of security stationary/cheque books.  Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.  Back up of Cash Teller.  Any other responsibility assigned by OM/BM.

Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable.  Have a minimum 2 to 3 years relevant work experience.

Proficiency in MS Office.  Sound communication and interpersonal skills.  Ability to work under pressure.

Good presentation skills.  Sound communication and interpersonal skills.  Ability to work under pressure.

Graduation

Customers Services Management

MS Office, Temenos,

Good presentation skills.  Sound communication and interpersonal skills.  Ability to work under pressure.