General Banking Officer (GBO)

Job Details:

    • Proficiency in IYS Office. . Sound communication and interpersonal skills.
    • Ability to work under pressure.
    • Ensure effective and efficient handling of customers in the branch and provide them
    • services according to the laid down service and quality indicators.
    • General Banking Officer is required to work in all operations segments of the branches
    • as an inputter/maker level.
    • Handle account opening and its related processes & operations including but not limited.
    • to dormancy marking/removal, stop payments marking/revoking, account closures,
    • SOA issuance, loan account opening and closing, deceased marking/removal, Level
    • Migration etc. of Core and Jazz Cash Customers
    • Participate in Gold Loan assessments.
    • Preparation of deceased customer cases refund and maintaining record,
    • Manage customer queries in efficient manner.
    • Review and monitor the service indicators assigned to the branch and take effective
    • steps for its achievement.
    • Perform all types of Non-Financial transactions with accuracy as per SOP.
    • Guide walk in customers properly and cross sell banks products.
    • Prepare all types of reports for further submission to CSM and Head Office.
    • Ensure verification of the entire inventory of Fixed Assets by physical check once a
    • year and reconcile fixed assets register.
    • Be the custodian, along with the other officer, of all types of security stationary and
    • its balancing
    • Be the owner of the administrative support of branch in liaison with CSM/BM
    • Handle customer complaints, provide appropriate solutions and alternatives within
    • TAT.
    • Responsible for preparing and maintaining of all types of register/record up to date.
    • Reviewing of all type of Sundry and Suspense accounts for their reconciliation.
    • Scanning and uploading of SS cards on daily basis.
    • Inputting of Clearing instruments and there return marking,
    • Refer customers to appropriate banking services and representatives,
    • issuance/Destruction of cheque books, Bankers Cheques and TDR,S and there
    • balancing.
    • Custodian of received cheque books/ ATM cards and there delivery/maintenance as
    • per SOP.
    • To work as backup of Teller,
    • Ensure accuracy of Cash sorting as per SBP Clean notes policy.
    • Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops
    • Manual)
    • Identifying and reporting Counterfeited Notes.
    • Accurately processing all Cheque deposits (all outward clearing instruments).
    • Ensure Exchanging Cash between Tellers in case of more than one teller.
    • Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the
    • Day, respectively.
    • Ensure to perform all FT's, TT's and clearing entries with accuracy.
    • Ensure balancing cash at the end of day (Physical Cash with system T24).
    • Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP
    • Sheet; Vault Position, Average Sheet & other Cash related reports.
    • Be the Custodian of allocated Keys and Stamps.
    • Any other responsibility assigned by LM.
    • Hold a Bachelor's degree from a reputable Institution in relevant field
    • Have a minimum of 2 years' relevant work experience.

Job Locations:

  • Muzaffarabad Branch

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL ?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.

Short Description
  • Job Type:

  • Positions:

  • Posted On:

    Jun 01, 2023
  • Last Date:

    Jun 06, 2023
  • Grade:

    Bank Contract
  • Department:

    Branch Operations