Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.  Handle account opening and its related processes.  Manage customer correspondence.  Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.  Guide walk in customers for loans to the sales office.  Coordinate all communications pertaining to staff within the branch and with the head office.  Prepare tax and other reports for further submission to OM and Head Office.  Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.  Maintain the leave register.  Maintain records of all kinds of correspondence, circulars etc.  Be the custodian, along with the other officer, of security stationary/cheque books.  Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.  Back up of Cash Teller.  Any other responsibility assigned by OM/BM.

Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable.  Have a minimum 2 to 3 years relevant work experience.

Proficiency in MS Office.  Sound communication and interpersonal skills.  Ability to work under pressure.

Good presentation skills. Statements in this document are intended to reflect, in general, the role and responsibilities of the position, but are not to be interpreted as totally inclusive.

Graduation

Customers Services Management

Ms Office, Outlook, Temenos

Proficiency in MS Office.  Sound communication and interpersonal skills.  Ability to work under pressure.