Associate Call Center

Job Details:

    • • Knowledge of banking rules and regulations.
    • • Proficient in MS Office.
    • • Strong analytical skills.
    • • Team management.
    • • Time management.
    • • Sound communication and interpersonal skills.
    • • Excellent presentation skills.
    • • Ability to work under pressure.
    • • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
    • • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
    • • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution.
    • • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
    • • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency.
    • • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer.
    • • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data.
    • • Having good knowledge of all bank’s Operational Manual & Products.
    • • Any other Task Assign by Line Manager
    • • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
    • • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
    • • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution.
    • • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
    • • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency.
    • • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer.
    • • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data.
    • • Having good knowledge of all bank’s Operational Manual & Products.
    • • Any other Task Assign by Line Manager

Job Locations:

  • Head Office

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL ?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.

Short Description
  • Job Type:

    Permanent
  • Positions:

    1
  • Posted On:

    Mar 28, 2024
  • Last Date:

    Apr 30, 2024
  • Grade:

    OG-III
  • Department:

    Branchless Banking