• What is Associate Call Center - MMBL?
  • • Knowledge of banking rules and regulations.
  • • Proficient in MS Office.
  • • Strong analytical skills.
  • • Team management.
  • • Time management.
  • • Sound communication and interpersonal skills.
  • • Excellent presentation skills.
  • • Ability to work under pressure.
• What Associate Call Center - MMBL does?
  • • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
  • • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
  • • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution.
  • • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
  • • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency.
  • • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer.
  • • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data.
  • • Having good knowledge of all bank’s Operational Manual & Products.
  • • Any other Task Assign by Line Manager
• What are we looking for and what does it require to be Associate Call Center - MMBL?
  • • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
  • • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
  • • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution.
  • • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
  • • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency.
  • • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer.
  • • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data.
  • • Having good knowledge of all bank’s Operational Manual & Products.
  • • Any other Task Assign by Line Manager

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.