• Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication. • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution. • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization. • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Having good knowledge of all bank’s Operational Manual & Products. • Any other Task Assign by Line Manager

• Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication. • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution. • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization. • Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Having good knowledge of all bank’s Operational Manual & Products. • Any other Task Assign by Line Manager

• Knowledge of banking rules and regulations. • Proficient in MS Office. • Strong analytical skills. • Team management. • Time management. • Sound communication and interpersonal skills. • Excellent presentation skills. • Ability to work under pressure.

• Knowledge of Account Maintenance Activities and procedures as per best market practices and SBP guidelines.

Bachelors/Masters

Banking/Finance/Corporate Support/Call Centre

• Knowledge of banking rules and regulations. • Proficient in MS Office. • Strong analytical skills. • Team management. • Time management. • Sound communication and interpersonal skills. • Excellent presentation skills. • Ability to work under pressu

• Knowledge of Account Maintenance Activities and procedures as per best market practices and SBP guidelines.