Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. • Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication. • Resolving customer’s queries and lodging complaint, handling of on spot customer’s queries, complaints logging and forwarding to respective department for resolution. • Delivering Sound image and having proficient knowledge of bank’s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.oordination with MMBL Branches & HO department for smooth handling of Operational activities. • Ensure proper documentation and uphold records on daily basis for audit purpose. • Having good knowledge of all bank's operational Manual & Products • Maintain high motivational level and moral to perform tasks well in time • Providing back end support and services to branches and providing effective solutions to their problems. • Perform UAT related to Account opening or relative to Account Maintenance. • Any Other Task Assigned By line manager.
Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Having good knowledge of all bank’s Operational Manual & Products. • Any other Task Assign by Line Manager
Masters/Bachelors Degree with Minimum 3 years of Banking experience and good banking knowledge. Proficient and sound communication and presentation skills required.
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.