• What is Officer Account Maintenance - MMBL?
  • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
  • Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution.
  • Correspondence and follow ups with internal and external stakeholders for account Maintenance activities.
  • Ensure to input account maintenance activities timely and response to branch on their Queries.
  • Respond to user inquiries and provide technical support for any account-related issues.
  • Maintain accurate and complete records of account information and activities.
  • Collaborate with other teams to ensure that account management procedures are aligned with organizational policies and regulations.
  • Identify areas for improvement in account management processes and suggest solutions to enhance efficiency and effectiveness.
  • Support the implementation of new account management technologies and tools.
  • Ensure proper documentation and uphold records on daily basis for audit purpose.
  • Ensured to adjust all profit entries which are requested by branches in special cases.
  • Ensured to process account opening and other account maintenance activities.
  • Ensured to process TDR (Term deposit Receipt) and Terminate TDRs.
  • Perform monthly recon of TDR and Banker Cheque which are issue to the branches.
  • Key Custodian of Security stationery and recon of banker Cheque' TDR issue to branches and Cheque book printing.
  • Perform UATs, for system Updating.
  • Provide proper Guideline to branches relative to Account maintenance activities.
  • Having good knowledge of all bank’s Operational Manual & Products.
  • Any other Task Assign by Line Manager
• What Officer Account Maintenance - MMBL does?
  • Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
  • Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution.
  • Correspondence and follow ups with internal and external stakeholders for account Maintenance activities.
  • Ensure to input account maintenance activities timely and response to branch on their Queries.
  • Respond to user inquiries and provide technical support for any account-related issues.
  • Maintain accurate and complete records of account information and activities.
  • Collaborate with other teams to ensure that account management procedures are aligned with organizational policies and regulations.
  • Identify areas for improvement in account management processes and suggest solutions to enhance efficiency and effectiveness.
  • Support the implementation of new account management technologies and tools.
  • Ensure proper documentation and uphold records on daily basis for audit purpose.
  • Ensured to adjust all profit entries which are requested by branches in special cases.
  • Ensured to process account opening and other account maintenance activities.
  • Ensured to process TDR (Term deposit Receipt) and Terminate TDRs.
  • Perform monthly recon of TDR and Banker Cheque which are issue to the branches.
  • Key Custodian of Security stationery and recon of banker Cheque' TDR issue to branches and Cheque book printing.
  • Perform UATs, for system Updating.
  • Provide proper Guideline to branches relative to Account maintenance activities.
  • Having good knowledge of all bank’s Operational Manual & Products.
  • Any other Task Assign by Line Manager
• What are we looking for and what does it require to be Officer Account Maintenance - MMBL?
  • • Hold a Master’s degree from a reputable Institution.
  • • Have 4-6 Years relevant work experience preferably of Microfinance Bank.
  • • In-depth knowledge of account management tools and technologies.
  • • Strong understanding of security and privacy regulations.
  • • Experience working with cross-functional teams and collaborating with different stakeholders.
  • • Problem-solving skills and attention to detail.
  • • Excellent communication skills, both written and verbal

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.