Ensure compliance with Bank's policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. • Responsibility of Daily routine operation matters, creation and implementation of internal SOPs for smooth operations of the bank. • Ensure complete understanding of Banking processes (Account Opening) policies & documentation requirement. • Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution • Review Cooperate Account opening documents for processing. And also review accounts which has been received through digital on boarding Portal. • Correspondence and follow ups with internal and external stakeholders for enrichment of operations matters • Coordination with MMBL Branches & HO department for smooth handling of Operational activities. • Ensure proper documentation and uphold records on daily basis for audit purpose. • Having good knowledge of all bank's operational Manual & Products • Maintain high motivational level and moral to perform tasks well in time • Providing back end support and services to branches and providing effective solutions to their problems. • Perform UAT related to Account opening or relative to Account Maintenance. • Any Other Task Assigned By line manager.
Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Having good knowledge of all bank’s Operational Manual & Products. • Any other Task Assign by Line Manager
Minimum 1 year of relevant work experience. - Sound Communication and Interpersonal Skills - Excellent Presentation Skills - Excellent knowledge of Banking Regulations - Bachelors or Master’s Degree done from a Reputable Institute
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.