• What is Manager Investigations - MMBL?
  • • To support and lead investigations into fraud, misconduct and regulatory violations, ensuring the protection of MMBL’s operations, employees and customers.
  • • The Manager will assist in detecting and investigating irregular activities, supporting fraud risk assessments, and ensuring adherence to company policies and regulatory requirements.
  • • To handles complex cases, supervises junior investigators and ensures timely closure and reporting of all assigned matters.
  • • The role requires strong investigative skills, forensic analysis capability and the ability to coordinate with Business, HR, Legal, Compliance and external stakeholders to ensure proper resolution.
  • • Ability to lead and manage end-to-end investigations in safeguarding MMBL’s operations from fraud, misconduct, and internal control violations.
  • • Performing corporate investigations and preparing detailed investigation reports on all types of abuses and violations of internal procedures and company rules, including those received through all MMBL’s reporting channels, starting from the preliminary assessment to the implementation of corrective measures or as desired by Head of Investigations.
• What Manager Investigations - MMBL does?
  • • Lead investigations into suspected fraud, misconduct or policy violations.
  • • Plan and execute investigative strategies including evidence collection, financial analysis, interviews and background checks.
  • • Prepare detailed investigation reports and executive summaries for the Head of Investigations, senior management, and regulators.
  • • Supervise and mentor Assistant Managers/junior investigators, ensuring quality and consistency of investigative work.
  • • Maintain investigation case records, evidence and documentation in the case management system, ensuring accuracy and confidentiality.
  • • Recommend corrective and preventive actions and track their implementation across relevant departments.
  • • Collaborate with Business, HR, Legal, Compliance and Audit teams to ensure disciplinary and legal aspects of cases are addressed.
  • • Support the Head of Investigations in sensitive or high-profile cases and regulatory interactions.
  • • Use forensic tools, data analytics, and digital evidence techniques to identify anomalies and support investigations.
  • • Contribute to fraud prevention training, awareness programs, and policy improvements.
  • • Stay updated on emerging fraud risks, regulatory requirements, and best practices in investigative techniques.
  • • Supporting / Undertaking task assigned by Head of Investigations MMBL / VEON Group Investigators.
  • • Managing case management portals and manage timely closure of tagged cases.
• What are we looking for and what does it require to be Manager Investigations - MMBL?
  • • At least Bachelor’s degree.
  • • 8-10 years of professional experience in corporate, banking/financial services, audit, law enforcement or compliance.
  • • At least 4-5 years’ direct experience in investigations.
  • • Experience is leading investigations independently is strongly preferred.
  • • Professional certification (CFE, CAMS, CIA, or equivalent) strongly preferred.
  • • Understanding of banking regulations, compliance frameworks and fraud risk management is a plus.
  • Essential Skills
  • • Advanced investigative and forensic techniques, including interviewing and evidence handling.
  • • Ability to maintain confidentiality and handle sensitive matters with integrity.
  • • High-quality report writing and presentation skills for senior stakeholders.
  • • Leadership and mentoring skills to guide junior investigators.
  • • Proficiency in forensic tools, data analytics and case management systems.
  • • Strong interpersonal and communication skills with the ability to influence stakeholders.
  • • Strong analytical and problem-solving ability with critical thinking skills.
  • • Ability to work independently and as part of a team.
  • • Time management and ability to handle multiple tasks.
  • • Familiarity with Microsoft Office and database systems.
  • • Detail-oriented and well-organized.
  • Preferred Skills
  • • Experience coordinating with regulators, auditors and law enforcement agencies.
  • • Exposure to AML/CFT, forensic accounting and fraud risk assessments.
  • • Knowledge of emerging fraud schemes and digital banking risks.
  • • Knowledge of regulatory and compliance frameworks in banking.
  • • Willingness to learn and adapt in a dynamic environment.

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.