Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution. Correspondence and follow ups with internal and external stakeholders for account Maintenance activities. Ensure to input account maintenance activities timely and response to branch on their Queries. Respond to user inquiries and provide technical support for any account-related issues. Maintain accurate and complete records of account information and activities. Collaborate with other teams to ensure that account management procedures are aligned with organizational policies and regulations. Identify areas for improvement in account management processes and suggest solutions to enhance efficiency and effectiveness. Support the implementation of new account management technologies and tools. Ensure proper documentation and uphold records on daily basis for audit purpose. Ensured to adjust all profit entries which are requested by branches in special cases. Ensured to process account opening and other account maintenance activities. Ensured to process TDR (Term deposit Receipt) and Terminate TDRs. Perform monthly recon of TDR and Banker Cheque which are issue to the branches. Key Custodian of Security stationery and recon of banker Cheque' TDR issue to branches and Cheque book printing. Perform UATs, for system Updating. Provide proper Guideline to branches relative to Account maintenance activities. Having good knowledge of all bank’s Operational Manual & Products. Any other Task Assign by Line Manager
Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. • Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. • Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. • Having good knowledge of all bank’s Operational Manual & Products. • Any other Task Assign by Line Manager
Minimum 1 year of relevant work experience. - Sound Communication and Interpersonal Skills - Excellent Presentation Skills - Excellent knowledge of Banking Regulations - Bachelors or Master’s Degree done from a Reputable Institute
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.