• What is Executive Quality Assurance - MMBL?
  • • Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
  • • Ensure coordination between the branches and the Venders for resolution of QMS related issues
  • • Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
  • • Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
  • • Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
  • • Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
  • • Ensure FTC Training to all new employees before being permitted to interact with customers with coordination with the HR department.
  • • Drive the enhancement and optimization of digital initiatives and projects to improve system efficiency and effectiveness.
  • • Provide training to branch staff on the proper use and understanding of QMS and Digital Notice Board systems.
  • • Conduct KFS/PKFS and online assessments of branches to ensure adherence to operational and Customer Experience (CX) standards.
  • • Ensure consistent monitoring, adherence to Shariah-compliant operational standards, and the integration of QMS and digital initiatives within Islamic Banking branches.
  • • Any other task assigned by the Manager Quality Assurance.
• What Executive Quality Assurance - MMBL does?
  • • Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
  • • Ensure coordination between the branches and the Venders for resolution of QMS related issues
  • • Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
  • • Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
  • • Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
  • • Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
  • • Ensure FTC Training to all new employees before being permitted to interact with customers with coordination with the HR department.
  • • Drive the enhancement and optimization of digital initiatives and projects to improve system efficiency and effectiveness.
  • • Provide training to branch staff on the proper use and understanding of QMS and Digital Notice Board systems.
  • • Conduct KFS/PKFS and online assessments of branches to ensure adherence to operational and Customer Experience (CX) standards.
  • • Ensure consistent monitoring, adherence to Shariah-compliant operational standards, and the integration of QMS and digital initiatives within Islamic Banking branches.
  • • Any other task assigned by the Manager Quality Assurance.
• What are we looking for and what does it require to be Executive Quality Assurance - MMBL?
  • • Hold Bachelor or preferably Master’s degree from a well reputed institution.
  • • Have at least 2 years of banking experience preferably in relevant field.
  • • Problem-Solving and Co-operative attitude
  • • Team building skills
  • • Good presentation & communication skills, MS Office, AI Tools,
  • • Ability to work under pressure.
  • • Ability to set and manage priorities.

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.