• What is AM Quality Assurance & Reporting Call Centers - MMBL?
  • As part of our continued innovation journey and customer experience excellence, we are looking to connect with professionals who have hands-on experience in Agentic AI and autonomous intelligence systems.
  • If your interests include building autonomous AI workflows, Sentiment Analysis, orchestrating LLM-driven decision systems, or experimenting with the next generation of intelligent agents, we would welcome a conversation.
  • We are particularly interested in profiles with:
  • • Experience in Agentic AI frameworks and autonomous architectures
  • • Experience in managing Call Center QA frameworks through third-party vendors
  • • Strong understanding of QA monitoring methodologies, calibration processes, and performance scorecards
  • • A structured, analytical mindset with the ability to execute with ownership and speed
  • • Strong understanding of LLM orchestration, planning, and tool usage
  • • Ability to design, test, and continuously refine agentic workflows
  • • A curious, problem-solving mindset with the ability to execute at speed
• What AM Quality Assurance & Reporting Call Centers - MMBL does?
  • - Oversee end-to-end Quality Assurance governance across outsourced call center partners
  • - Ensure adherence to defined QA frameworks, scripts, SOPs, and compliance requirements
  • - Lead calibration sessions and standardize quality benchmarks
  • - Track, analyze, and report service levels, complaint handling quality, and customer experience metrics
  • - Work closely with Operations, CX, and Vendor Management teams to close performance gaps
  • - Present periodic performance reviews to senior management
  • - Process Automation and Re-engineering
• What are we looking for and what does it require to be AM Quality Assurance & Reporting Call Centers - MMBL?
  • You’ll collaborate with a forward-thinking team where your expertise can directly influence meaningful AI-driven transformation initiatives.
  • • Bachelor’s degree from a well reputed institution.
  • • 3- 4 years of experience in relevant field.
  • • Agentic AI, ML and Autonomous Systems
  • • Strong analytical and reporting skills.
  • • Excellent communication skills.

• Head Office

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.