Drive end-to-end development and lifecycle management of digital banking products across payments, onboarding, account servicing, and ecosystem services, ensuring alignment with business goals, regulatory requirements, and customer needs.
Lead product strategy through roadmap ownership, stakeholder collaboration, and data-driven optimization using KPIs, user analytics, and experimentation to improve growth, experience, and operational efficiency.
• Drive end-to-end design, launch, and evolution of digital banking products across payments, customer acquisition, account servicing, and integrated ecosystem capabilities in close collaboration with Engineering, Business, Customer Experience, Risk & Compliance, Operations, and other stakeholders.
• Own and manage the product roadmap, ensuring alignment with business objectives, customer needs, and long-term platform scalability.
• Define, monitor, and continuously improve key performance indicators including success rates, conversions, customer satisfaction, retention, and operational efficiency.
• Develop and manage strategic relationships with payment processors, fintechs, banks, regulators, and other financial institutions to enable ecosystem expansion.
• Ensure compliance of products, processes, and operations with applicable local and international regulatory and scheme requirements.
• Translate business requirements into detailed product artifacts including BRDs, PRDs, user journeys, and functional specifications.
• Collaborate with technology teams through development lifecycle, including solution design, UAT, production rollout, and post-launch optimization.
• Apply data-driven decision making, leveraging user behaviours analytics, funnels, and A/B testing to identify opportunities for feature development and product enhancements.
• Identify new product opportunities and enhancements by analysing customer behaviours, market trends, and competitive landscape to improve user experience and operational efficiency.
• Ensure reliability, security, and performance of payment and transaction flows, including monitoring failure points, fraud risks, and system dependencies.
• Education: Bachelor’s degree in Business, Marketing, Computer Science or a related field (Master’s degree or MBA in Finance, Marketing or CS is a plus).
• Experience: 5–7 years of practical experience in digital banking domain in a reputed bank with exposure to payment products such as online payments, POS acquiring, payment schemes, virtual cards, and payment gateway solutions.
• Strong commercial acumen with analytical and problem-solving skills.
• Understanding of regulatory and compliance requirements.
• Excellent understating of evolving payment landscape, new technologies and integration architecture.
• Excellent communication skills to engage and influence stakeholders.
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.