Responsible for directions & coordination regarding collections & recovery of assigned portfolio, bad debt analyzing, monitoring, and reporting. Lead the branch FCDOs effectively to ensure the achievement of assigned collection & recovery benchmarks in accordance with MMBL policies and SBP regulations.
1. Collection Management
• Conducting Portfolio performance reviews and proactive collection perusal, ensuring key portfolio indicators NPLs 210+ DPD C/Off are within the assigned benchmarks.
• Maintain and record all accounts, commitments and PTP made with the customers.
• Implement and monitor appropriate collections activities to ensure customers pay to agreed terms & maintain the C&R log accordingly.
• Ensure that there is adequate Feet on street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from FCDOs on delinquent portfolio classified as C/Off (210+ DPD) and Loss (Charged off).
2. Portfolio Performance Reviews & analysis
• Keep abreast assigned team about the updated (daily) delinquent reports & performance.
• Assign borrower wise risk rating of all NPLs 210+DPD borrowers based on feedback from team/visits and chances of collection.
• Ensure all crucial MISs are shared down the line with respective staff members to achieve the maximum output and daily/weekly targets.
• Conducting regular analysis/performance reviews & update the line management on timely basis.
• On random basis or / and by instruction from line management, assess client’s repayment capacity, credit appraisal quality (nonperforming or written off loans) & update the branch/area management about gaps and areas of improvement.
• Assist & guide FCDOs in devising collection performance enhancing techniques and ensure enforcement / execution at field level in tight coordination with line manager.
• Acts as a point of contact at branch level on behalf of bank for litigation cases pertaining to bad debts
• To hold regular team meetings in order to timely and effectively communicate unit plans and targets, discuss issues and recognize success.
• Initiate and ensure timely handing over (physically/surface mail) of recovery letters/notices to all defaulting customers as per set frequencies
3. Compliance & Service Quality
• To ensure that the team deals with all customers complaints in line with the complaints process and adhering to the Code of Conduct
• Responsible to make sure that all the bank policies, procedures, SBP code of conduct and fair Debt Guidelines, dunning process, cheques return process, reversal and settlement policies and all the Operational standards (both internal and External) are met for doing business.
• Ensure effective and standardized internal control, and report as per MMBL policies and SBP regulations.
4. Team Building & Management
• Ensure team is well trained and have complete knowledge of banking processes and policies to maintain the high level of customer services
• Effectively manage team, identify skill gap and impart on job training to make their team knowledge and skills in accordance with their job requirement.
• Intimate HR department for training and development needs of team / individual.
• Preferably a graduation degree in business administration, commerce, accounting, economics, finance, math, stats from HEC recognized/overseas university.
• Minimum 2 year of experience in debt Recovery & Collection.
Skills
• Sound knowledge of lending principles.
• Team player and cross functional relationship building.
• Understanding of compliance and regulatory requirements for each MMBL product.
• Strong communication skills with excellent customer focus.
• High level of mobility due to permanent field work.
• Proficient in MS office Suite.
• Exhibits and upholds MMBL’s values and social performance objectives.
Job Locations:
Islamabad I-8 Branch
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.