This position is responsible for overseeing the disputes and handling of debit authorities. Ensuring a seamless and efficient operation within the bank's Operations. This role involves Liaising with member banks, 1link, SBP and international schemes for resolution of disputed amount. All aimed at enhancing customer satisfaction and maintaining operational integrity.
1. Liaising with member banks and 1 Link for the settlement of Issuing and Acquiring transactions’ disputes. (ATM/VISA/Mastercard/PayPak/IBFT/BPS)
2. Have well versed knowledge of Chargeback/Presentment/Late Presentment/Pre-Arbitration and Arbitration cases.
3. Lodgment of Chargeback Disputes with Member Bank/ VISA/ Mastercard.
4. Have well versed knowledge of rules and bylaws of VISA, Mastercard and Master-comm system.
5. Issuing and receiving debit authorities on behalf of Bank to 1 Link/VISA/Mastercard.
6. Liaoning with Merchants and member banks for the resolution of Chargeback and Suspicious transactions of Payment Gateway.
7. Coordination with Risk Management Unit for monitoring of Suspicious Activities.
8. Coordinating with FRM pertaining to fraudulent cases.
9. Quarterly/Monthly reports submission to VISA and 1link.
10. Designing and reviewing procedures and workflows and recommendation of new procedures to streamline and enhance processes
11. Lodgment & Resolution of Raast Disputes with Member Banks. Weekly Raast reporting to SBP.
1. Educational Background Minimum bachelor’s in banking, business administration, or a related field, preferably Master degree from HEC recognized institute or reputed foreign university.
2. Strong knowledge of PSD Regulations and Local and international card schemes.
3. Proficiency in card management software and banking systems.
4. Having Proficient Knowledge in MS Word, MS Excel, MS Office, MS Access & PowerPoint. • Analytical skills to detect fraud and resolve transaction issues.
5. Should have problem-solving skills.
6. Experience Having at least 2 years of experience and at least 1 year of experience in ADC Operations.
Job Locations:
Head Office
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.