• Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators. • Handle account opening and its related processes. • Manage customer correspondence. • Review and monitor the service indicators assigned to the branch and take effective steps for its achievement. • Guide walk in customers for loans to the sales office. • Coordinate all communications pertaining to staff within the branch and with the head office. • Prepare tax and other reports for further submission to CSM and Head Office. • Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. • Maintain the leave register. • Maintain records of all kinds of correspondence, circulars etc. • Be the custodian, along with the other officer, of security stationary/cheque books. • Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management. • Back up of Cash Teller. • Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges. • Handle customer complaints, provide appropriate solutions and alternatives within TAT. • Open/Closure of accounts. • Refer customers to appropriate banking services and representatives. • Issuance of cheque books, Bankers Cheques and TDR’s. • Custodian of received cheque books and ATM cards. • Input data for account opening, cheque book issuance and TRD issuance. • Handling Keys in absence of Teller. • Any other responsibility assigned by CSM/BM/RCSM.

• Hold a Bachelor’s degree from a reputable Institution in the field of Business Administration, Commerce, Humanities and Social Sciences. • Have a minimum 2 to 3 years’ relevant work experience.

• Proficiency in MS Office. • Sound communication and interpersonal skills. • Ability to work under pressure.

• Good presentation skills.

Graduation

Customer Services

N/A

N/A