Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
• Handle account opening and its related processes.
• Manage customer correspondence.
• Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
• Guide walk in customers for loans to the sales office.
• Coordinate all communications pertaining to staff within the branch and with the head office.
• Prepare tax and other reports for further submission to CSM and Head Office.
• Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
• Maintain the leave register.
• Maintain records of all kinds of correspondence, circulars etc.
• Be the custodian, along with the other officer, of security stationary/cheque books.
• Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
• Back up of Cash Teller.
• Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges.
• Handle customer complaints, provide appropriate solutions and alternatives within TAT.
• Open/Closure of accounts.
• Refer customers to appropriate banking services and representatives.
• Issuance of cheque books, Bankers Cheques and TDR’s.
• Custodian of received cheque books and ATM cards.
• Input data for account opening, cheque book issuance and TRD issuance.
• Handling Keys in absence of Teller.
• Any other responsibility assigned by CSM/BM.
Hold a Bachelor’s degree from a reputable Institution in the field of Business Administration, Commerce, Humanities and Social Sciences.
• Have a minimum 2 to 3 years’ relevant work experience
Job Locations:
Jaranwala Branch (01)
About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.
MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.