Ensure friendly and responsive customer service by providing excellent customer service skills. • Process all customer transactions in currency and bearer instruments. • Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual) • Ensure accuracy of Cash sorting as per SBP Clean notes policy. • Identifying and reporting Counterfeited Notes. • Accurately processing all Cheque deposits (all outward clearing instruments). • Ensure Exchanging Cash between Tellers in case of more than one teller. • Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively. • Ensure accuracy and observe Turnaround Time (TAT) as per Bank’s Standard. • Ensure balancing cash at the end of day (Physical Cash with system T24). • Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports. • Ensuring compliance with the Bank policy and procedure and local statutory requirements e.g. money laundering guidelines to prevent possible losses, frauds and forgeries & suspicious entries. • Be the Custodian of allocated Keys and Stamps. • Ensuring the Department readiness for Internal/External audit. • Any other assignment/duty assigned by the Line Manager. • To act as Backup of Customer Services Officer (CSO).
• Hold a Bachelor’s degree from a reputable Institution in the field of Business Administration, Commerce, Humanities and Social Sciences. • Have a minimum of 1-year relevant work experience.
Well acquainted with Bank Cash Operations and areas of General Banking. • Sound communication and interpersonal skills • Ability to work under pressure.
• Good presentation skills.
BACHELOR (PREFFERABLY MASTER)
Banking and Finance, Commerce, Economics
Proficient in MS-Office.